If you are a new start up company or even when you are a multinational company, You always need to have a good social media network to keep your brand in the news and promote your brand.
When you are an established company you might think that you do not need to rely on social media so much anymore as with a start up company. This is where a lot of companies that miss the boat when it comes to social media.
Social media management is the most important tool these days to get your products out there in the world and reviewed by your customers.
To get started there with getting your brand the exposure that it deserves, by far the social media network to be on is on Facebook. Many of those companies that are on Facebook have a dedicated facebook community management.
Here are a few tips and tricks to make sure you off to an awesome start.
The policies
The first one that you really must know and adhere to is the Facebook policies. Putting this as the first as a lot of companies get their posts removed because of something that was posted.
Facebook was the rights to check every message that is posted and check it for integrity and if no foul language or inappropriate visuals are included in the post. Keep a very close eye on those policies they can change without any prior notice to the user.
The visual aspects
To make the posts more inviting to click on or to respond to, make sure that you use visuals like pictures or flyers to make it easier and more fun to interact with your customers. The more the post grabs the attention the better the responds will be to the post.
The Communication
Answer questions that you as a facebook community management, get on the post or via the Facebook messenger as quickly as possible. This will ensure that the customers that do contact you will feel heard. Also it will indicate to customer that you are willing to answer any questions that they might have in a timely manner.
Again stay on top of any sort of changes that Facebook, in this case, might make to their policies.
